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Wharf Farm, Newbridge, Billingshurst, West Sussex. RH14 0JG

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Tel: 01403 782011

Bespoke Florists
created by VA PC TEK

©   2011 Raindrops On Roses

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Terms & Conditions

Terms & Conditions
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Delivery Information

 

We offer free delivery on orders within a 5 mile radius of our shop.

For orders  that are  5 miles-12 miles we charge £3.50 and 12-20 miles will be £4.50 which will be automatically added to your order dependant on postcode.

 

Same day delivery cut off time is 2.30pm

 

In order to ensure a speedy delivery of your order, please ensure you have included the full name, address details, including accurate postcode and telephone number of the intended recipient. You must also provide your daytime telephone number or e-mail address so that we can notify you in the event of any delivery problems. Incorrect personal details may lead to problems or delays in delivery.

Special delivery conditions apply to certain locations where a third party is involved such as hotels, hospitals and offices. In such cases, the signature of the person authorised to receive the order shall constitute proof of delivery and fulfillment of the order.

All products are subject to availability. In the event of supply difficulties, we reserve the right to substitute a product of equivalent value and quality without notice.

We remind you that flowers are perishable items and advise you to select a delivery address where the flowers can be cared for on arrival. If the recipient is not at home at the time of delivery, the flowers will either be left at their door or reception, with a neighbour or returned to us. It remains solely your responsibility to ensure the delivery address for the recipient is current and correct and to ascertain that the recipient is available to take delivery of the flowers at the delivery address, unless specific alternative delivery arrangements have been agreed with us. It is not our policy to call before delivery. In case of any delivery problems, we will contact the sender by phone or e-mail, please ensure that you provide us with a valid contact telephone number or email address.

To help us deliver flowers, we would welcome any additional delivery instructions at the time of ordering.  

 

If you are unsure if we cover the area you require please do not hesitate to contact us prior to ordering.

 

All flowers will not be delivered until full payment has been cleared.